Regional Directory of Service Providers
This directory has been compiled by sponsors for sponsors and reflects agency links that may be helpful to the efficient and effective settlement of newcomers to Ontario. The list is not exhaustive nor an endorsement of any particular service. You may identify services and agencies in your region that could be added to this directory. Please send them to info@refugeesponsornet.ca and mark the subject line of your email: Regional Directory. We are delighted to check them out.
Catholic Crosscultural Services – 416-757-7010
https://www.cathcrosscultural.org/
55 Town Centre Court, Suite 401, Scarborough M1P 4X4 (multiple Toronto and Peel locations)
Settlement / women’s services / language / employment / seniors / supports for families with special needs children / citizenship prep workshops / LGBTQ+
COSTI – 416-658-1600
http://costi.org/
Head office: 1710 Dufferin St. Toronto M6E 3P2 / multiple locations across the GTA
Children & youth / mental health / seniors / language training / employment – career planning and assessment / housing / refugee services / women’s programs / workshops and training (require registration) – interviewing / resume writing / second career / youth networking / youth employment / smart serve / skills training / work permits / Federal Internship opportunities
Culture Link – 416-588-6288
https://www.culturelink.ca/
2340 Dundas Street West, Suite 301 (inside the Crossways Mall) Toronto M6P 4A9
Mentorship / mental health / seniors / job search / recreation / cybersecurity training
FCJ Refugee Centre – 416-469-9754
https://www.fcjrefugeecentre.org/
208 Oakwood Ave. Toronto M6E 2V4
Refugee hearing and appeals orientations / immigration and refugee protection / primary care and mental health clinic / settlement / food support / women’s program (Women’s Entrepreneurship Program) / youth / human trafficking / housing
Newcomer Women’s Services – 416-469-0196
https://www.newcomerwomen.org/
355 Church St., Suite 201, Toronto M5B 0B2
Employment / leadership program (Sister2Sister) / youth employment / settlement services / language instruction
Settlement Assistance and Family Support Services – 416-431-4847
https://safss.org/
Head office: 1200 Markham Rd. Suite 214, Toronto M1H 3C3 (plus 3 Scarborough locations)
Domestic violence / women / seniors / employment / language services / newcomer settlement
Settlement.org – online search service
https://settlement.org/
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
Tesoc – 416-757-6043
https://tesoc.org/
1160 Birchmount Rd, Unit 1A Scarborough M1P 2B8
Settlement services / mental health / women / language instruction / family counselling / seniors / employment /services in 13 languages
Albion Neighbourhood Services – 416-740-3704
https://www.albionneighbourhoodservices.ca
21 Panorama Crt Suite 14,Toronto M9V 4E3
Various housing services
East York Housing Help Centre – 416-698-9306
http://eyetfrp.ca/
1350 Danforth Ave Toronto, ON M4J 1M9
Affordable housing listings / tenant support / financial assistance programs
Federation of Metro Tenants’ Associations – Tenant Hotline: 416-921-9494
https://www.torontotenants.org/
Housing Services Hubs – multiple hubs listed
https://www.toronto.ca/community-people/housing-shelter/homeless-help/housing-help/
Various addresses throughout the city
Housing Help Centres listed are non-profit agencies that help people find and keep housing and avoid eviction. Housing help services are available in most shelters and many drop-ins as well.
Rent-Geared-to-Income-Housing – 416-338-8888
https://www.toronto.ca/community-people/employment-social-support/housing-support/rent-geared-to-income-subsidy/
Qualified applicants can submit an application / wait list is years long
Rental Housing Enforcement Unit – government office at 416-585-7214 or toll free 1-888-772-9277
https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant
Toronto Rent Bank – 416-397-RENT (7368)
https://www.torontorentbank.ca
Financial assistance for those paying market rent and not on government assistance
West Toronto Housing Help Services – 416-531-0841
https://www.wtcls.org
1032 Bloor St. W Toronto M6R 3A6
Find market rent housing / assistance with applications / evictions
Woodgreen Community Services Housing Access Centre – 416-469-4455
https://www.woodgreen.org/programs/housing-access-centre
650 Queen St. E Toronto M4M 1G5
Resources to find safe, affordable, and supportive housing
Access Alliance Multicultural Health and Community Service (see website for phone number at each location; downtown Toronto, Danforth/Vic. Park, Jane)
https://accessalliance.ca/contact-us/
Primary health / food programs / community / settlement / LGBTQ / families / seniors
Black Creek Community Health Centre – 416-249-8000 or 416-246-2388
https://www.bcchc.com/
2 locations
Multiple services
Black Health Alliance – 647-367-6656
https://blackhealthalliance.ca/
720 Bathurst St. Suite 420 Toronto M5S 2R4
Excellent links to various resources / advocacy
Canadian Centre for Refugee and Immigrant Healthcare
https://www.healthequity.ca/
4158 Sheppard Ave E Toronto M1S 1T3
To ensure that all refugees and others new to Canada receive the healthcare (medical and dental) they require equitably, unstintingly, and without judgement
Community Health Centres – multiple centres listed
https://www.torontocentralhealthline.ca/listServices.aspx?id=10652
Community health centres provide primary care, health promotion, education and illness prevention services using a community development approach. Health care professionals including physicians, nurse practitioners, nurses, counsellors, community workers, and dietitians staff community health centres.
Crossroads Clinic – 416-323-6031 and press 2
https://womenscollegehospital.ca/care-programs/crossroads-clinic/
Women’s College Hospital’s Refugee Health Clinic 76 Grenville St. 3rd floor Toronto M5S 1B2
OHIP not necessary
Hassle-Free Clinic – 416-922-0566
https://www.hasslefreeclinic.org/
66 Gerrard Street E, 2nd floor, Toronto M5B 1G3
Medical and counselling services in all areas of sexual health
Immigrant Women’s Health Centre – 416-323-9986
http://iwhctoronto.com/
489 College St. Suite 200, Toronto M6G 1A5
Free sexual health clinics / low cost birth control / STI testing / multiple languages
LAMP Community Health Centre – 416-252-6471
https://lampchc.org/
185 Fifth St. Etobicoke M8V 2Z5
Primary health / mental health / community services / workshops
Sherbourne Health Centre – 416-324-4100
https://sherbourne.on.ca
333 Sherbourne St. Toronto M5A 2S5
Serving newcomers to Canada, 2SLGBTQ people and priority populations / health services and mental health services
TAIBU Community Health Centre – 416-644-3536
http://taibuchc.ca/
27 Tapscott Rd. Unit #1 Toronto M1B 4Y7
Serving the Black community across the GTA
Telehealth Ontario – 1-866-797-0000
(available 24/7)
Talk to a registered nurse / health card not required / translation service available 300 languages / free
Women’s Health In Women’s Hands – General Inquiries: 416-593-7655
https://www.whiwh.com/
2 Carlton St. Suite 500 Toronto M5B 1J3
Primary health care / mental health
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Dental Clinics, City of Toronto –416-338-7600
https://www.toronto.ca/community-people/health-wellness-care/health-programs-advice/dental-and-oral-health-services/dental-clinics/
Multiple locations across the city – free dental care for eligible clients whose health needs cannot be met in a customary manner
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
University of Toronto, Dental Clinics – see website for phone numbers for each of the clinics
https://patients.dentistry.utoronto.ca/patients
12 different clinics based on service provided, e.g., children’s dentistry / emergency / braces / prosthodontics / oral surgery
WAVE Dental Clinic, George Brown College – 416-415-4547
https://www.georgebrown.ca/health-sciences/learning-environment/wave-wellness-applied-research-and-visionary-education/dental-clinic
GBC Waterfront Campus, 51 Dockside Dr. Toronto M5A 0B6
Affordable dental services / registration form on website / clinic does not provide emergency dental treatment
Across Boundaries – 416-787- 3007 ext.222
https://www.acrossboundaries.ca/
51 Clarkson Avenue Toronto M6E 2T5
Mental health and addiction services for racialized and marginalized communities / skills building / digital programming / support groups / alternative and complementary therapies / art therapy / community kitchen / individual support / counselling / community partnerships / services in many languages
Canadian Centre for Victims of Torture – 416-363-1066
http://ccvt.org/
3 locations in GTA
Serving victims of war, torture, genocide / mental health services / settlement / training and advocacy
Canadian Mental Health Association – CMHA 416-789-7957
https://cmhato.org/
26 sites in Toronto
Mental health / legal / housing / employment
Centre for Addiction and Mental Health – CAMH – 416-535-8501 or toll free 1-800-463-2338
https://www.camh.ca/
3 main sites (Queen St. W, College St, Ursula Franklin St) – available 24/7
Huge range of services / online info and tutorials / New Beginnings Clinic for refugees provides psychiatric consultation and brief intervention
eMentalHealth.ca
https://www.ementalhealth.ca/
Search by location and topic to find multiple resources available in your area
Help Ahead -1-866-585-6486
https://www.helpahead.ca/
Phone line to access child, youth (0-18) and family mental health resources in Toronto
Mood Disorders Association of Ontario – 1-888-486-8236
https://mooddisorders.ca/
Free support programs for those living with mood disorders
The Access Point – 416-640-1934
http://theaccesspoint.ca/
145 Front St. E Unit 301 Toronto M5A 1E3
Centralized access to mental health / addictions / housing support
Assaulted Women’s Helpline – 416-863-0511 or toll free 1-866-863-0511
https://www.awhl.org/
24/7/365
Anonymous and confidential / translators available for over 200 languages
Black Youth Helpline – 416-285-9944 or toll free 1-833-294-8650
https://blackyouth.ca
Distress Centres of Greater Toronto – Multilingual Distress Lines – 416-408-4357 (Toronto), 877-298-5444 (Caledon), 905-459-7777 (Brampton and Mississauga)
https://www.dcogt.com/multilingual-distress-lines/
Help is available in multiple languages
Emergency Shelter – Toronto Central Intake – 416-338-4766 or toll free 1-877-338-3398
Available 24/7
Gerstein Crisis Centre – 416-929-5200
https://gersteincentre.org/
24/7
Telephone support / in-person mobile crisis team / interpreters available for over 180 languages
Imani’s Place – 1-800-507-6860
https://imanisplace.org
Transitional home for the BIPOC community
Immigrant and Refugee Communities – Neighbours, Friends & Families
https://www.immigrantandrefugeenff.ca/
Focus on violence against newcomer women / multiple resources
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
LGBT Youth Line – text: 647-694-4275 or chat on website
https://www.youthline.ca
Muslim Family and Child Services of Ontario – 416-910-1253
http://www.mfcso.ca/
Crisis intervention / education / family support
Naseeha Help Line – call or text: 1-866-627-3342
https://www.naseeha.org
15 hours daily 7 days a week
Serving the Muslim community
Sakeenah Homes – 1-888-671-3446
https://www.sakeenahhomes.com/
Providing safe shelter for Muslim women and children
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
Toronto Community Crisis Service (TCCS) – 2-1-1
https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/
24 hours a day, seven days a week / supports Toronto residents 16 years of age or older / free, confidential mental health support / mobile crisis worker teams
Toronto Rape Crisis Centre – 416-597-8808
https://trccmwar.ca/
24/7/365
Callers can be anyone who has been raped, sexually assaulted or abused, women who have had unwanted sexual touching, incest survivors and friends or family.
Toronto Seniors Helpline – 416-217-2077 or 1-877-621-2077
https://torontoseniorshelpline.ca/
Available 365 days a year but not 24 hours a day
Stabilizing age-related mental health and addiction crises / risk and safety assessments / immediate referrals to community mobile crisis units / support for families and caregivers
Catholic Children’s Aid Society – 416-395-1500
https://torontoccas.org/
Various locations, 24/7
Child welfare agency serving the Catholic community of Toronto / various family support programs
Children’s Aid Society of Toronto – 416-924-4646 or toll free 1-866-527-0833
https://www.torontocas.ca/
Various locations, 24/7
Child welfare of non Catholic/Jewish/Indigenous children and families in Toronto / various family support programs
Jewish Family and Child Service – 416-638-7800 ext. 6234
https://www.jfandcs.com/
4600 Bathurst St Toronto M2R 3V3, 24/7
Serving the Jewish community / multi-service agency including child welfare
Native Child and Family Services – 416-969-8510
https://nativechild.org/
30 College St Toronto M5G 1K2, 24/7
Serving the Toronto Native community / child welfare / early years / youth / child and family services
Muslim Children’s Aid and Support Services – 416-907-9407
https://muslimchildrensaid.com/
1855 Lawrence Ave. E Toronto M1R 2Y3
Serving the Muslim community / multi-service agency including child welfare
Across Boundaries – 416-787- 3007 ext.222
https://www.acrossboundaries.ca/
51 Clarkson Avenue Toronto M6E 2T5
Mental health and addiction services for racialized and marginalized communities / skills building / digital programming / support groups / alternative and complementary therapies / art therapy / community kitchen / individual support / counselling / community partnerships / services in many languages
Catholic Crosscultural Services – 416-757-7010
https://www.cathcrosscultural.org/
55 Town Centre Court, Suite 401, Scarborough M1P 4X4 (multiple Toronto and Peel locations)
Settlement / women’s services / language / employment / seniors / supports for families with special needs children / citizenship prep workshops / LGBTQ+
Hassle-Free Clinic – 416-922-0566
https://www.hasslefreeclinic.org/
66 Gerrard St E, 2nd floor Toronto M5B 1G3
Free medical and counselling services in sexual health / refugee friendly
LGBT Youth Line – text to: 647-694-4275 or chat on website
https://www.youthline.ca
Metropolitan Community Church of Toronto – 416-406-6228
https://www.mcctoronto.com/
115 Simpson Ave Toronto M4K 1A1
A vibrant, inclusive, and progressive spiritual community and a renowned human rights centre
Our Lady of Lourdes Parish (Roman Catholic Church – All Inclusive Ministries) – 416-924-6257
https://www.allinclusiveministries.org
520 Sherbourne St Toronto M4X 1K8
A Catholic community for lesbians, gays, bisexuals, nonbinary, and transgender people in Toronto
Sherbourne Health – 416-324-4100
https://sherbourne.on.ca/
333 Sherbourne St Toronto M5A 2S5
Primary health care / mental health services / newcomer program / youth / community groups and drop ins
The 519 – 416-392-6874
https://www.the519.org/
519 Church St Toronto M4Y 2C9
Refugee settlement and counselling / legal / health / housing / training and workshops
Unity Mosque – Unity Charity – 647-317-3127
1560 Yonge St #204, Toronto M4T 1Z7
A place of faith and refuge for queer Muslims
Barbra Schlifer Commemorative Clinic – 416-323-9149
https://www.schliferclinic.com/
489 College St Suite 503 Toronto M6G 1A5
Legal, counselling and interpretation services to marginalized and racialized populations of women and gender diverse people who have survived violence
Black Legal Action Centre BLAC – 416-597-5831 or toll free 1-877-736-9406
https://www.blacklegalactioncentre.ca/
720 Spadina Ave, Suite 221 Toronto M5S 2T9
Free legal services to low and no income Black Ontarians who are facing a legal issue directly related to anti-Black racism.
Community and Legal Aid Services Program (CLASP) – 416-736-5029
https://www.yorku.ca/osgoode/clasp/
Provides assistance in administrative, criminal and immigration law for low-income residents of Toronto
Community Legal Clinics – City of Toronto
https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/find-legal-help/
Multiple legal clinics listed with phone numbers and addresses
Injured Workers Community Legal Clinic – 416-461-2411
https://iwclc.org
815 Danforth Ave Suite 411 Toronto M4J 1L2
Independent community legal clinic / funded by Legal Aid Ontario / assist low-income and marginalized injured workers across Ontario without charge
Legal Aid Ontario – toll free 1-800-668-8258
https://www.legalaid.on.ca
Free legal services if you qualify / 300 different languages
National Council of Canadian Muslims (NCCM) – toll free 1-866-524-0004
https://www.nccm.ca/
Advocates and protects human rights / challenges Islamophobia
Steps To Justice
https://stepstojustice.ca/
Website with legal information pertaining to housing/ family law / wills / family violence / employment / refugee law
U of T Faculty of Law, Downtown Legal Services – 416-934-4535
https://www.law.utoronto.ca/programs-centres/legal-clinics/downtown-legal-services
Fasken Building 655 Spadina Ave Toronto M5S 2H9
Legal assistance which seeks to provide high quality legal services to those who would not otherwise have access to justice / public interest clinic for low income clients
West Toronto Community Legal Services – 416-531-7376
https://www.wtcls.org/
1032 Bloor St. W Toronto M6H 1M2
Free legal service to low income west end Torontonians
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
Settlement.org
https://settlement.org/ontario/education/english-as-a-second-language-esl/esl-for-adults/
Information about LINC (Language Instruction for Newcomers to Canada) / types of ESL programs available / where to find ESL classes
Toronto Catholic District School Board
https://www.tcdsb.org/o/adulteducation/page/esl-and-linc
Multiple locations / registration information / eligibility information
Toronto District School Board
https://www.tdsb.on.ca/Adult-Learners/Learn-English/-ESL-Programs
Multiple locations / registration information / eligibility information
Toronto Public Library
https://www.torontopubliclibrary.ca/new-to-canada/esl.jsp
Books / online tools / classes
YMCA – Language Assessment and Referral Services – 416-925-5462
https://settlement.org/ontario/education/english-as-a-second-language-esl/esl-for-adults/
Free on-line and in-person language assessments for government funded programs in English or French
Acces Employment – 416-921-1800
https://accesemployment.ca
489 College St Suite 100 Toronto M6G 1A5
Find a job / employment services / programs for refugees / programs for women / programs for youth
Immigrant Networks
https://immigrantnetworks.com/
Provides connection with professionals and exposure to job market
Jumpstart Career Talent – 1-888-997-3384
https://jumpstartrefugee.ca
1 University Avenue, 3rd floor, Toronto, Ontario, M5J 2P1
JVS Toronto – 416-787-1151
https://www.jvstoronto.org/find-a-job/newcomer-services/
9 locations in the GTA
Employment services / career counselling / recruitment services / disabilities programs / youth workshops
Newcomer Kitchen – 416-464-1864
https://newcomerkitchen.ca
1033 College St Toronto M6H 1A8
Employment opportunity for Syrian women on a part-time basis / Food Handler Certification training in Arabic
Newcomer Women’s Services Toronto
https://www.newcomerwomen.org/
All immigration statuses / must register for service
Skills for Change – 416-658-3101
https://skillsforchange.org
791 St. Clair Ave W Toronto M6C 1B7 (plus a hub in the west end and the east end of Toronto)
Employment / settlement / language training / mentorship / entrepreneurship / other programs to Newcomers, Refugees, Women, Youth, Seniors, and Canadian employers to build welcoming and equitable communities
Tropicana Employment Centre – 416-491-7000
https://www.centralhealthline.ca/displayservice.aspx?id=133118
505 Consumers Road, Suite 102 Toronto M2J 4V8
Comprehensive employment and job search services
Woodgreen – 416-645-6000
https://www.woodgreen.org/services/employment
815 Danforth Ave Suite 100 Toronto M4J 1L2
1:1 employment counselling / skill-building workshops / training and placement strategies / programs designed for youth, people with disabilities, newcomers and mature workers
YMCA of Greater Toronto
https://ymcagta.org/
Multiple locations / job fairs / webinars / resume writing / career path planning / interview prep
Job search websites:
Indeed
https://ca.indeed.com/
Upload resume and employers can check
ZipRecruiter
https://www.ziprecruiter.com/
Agincourt Community – 416-321-6912
https://www.agincourtcommunityservices.com/
4155 Sheppard Ave E, Suite 100 Toronto M1S 1T4
Child & family supports / newcomer / housing supports / harm reduction/ food security / tax clinic
Albion Neighbourhood Services – 416-740-3704
https://www.albionneighbourhoodservices.ca
21 Panorama Crt Suite 14, Toronto M9V 4E
Programs for children and youth
Arab Community Centre of Toronto – Etobicoke 416-231-7746 / Scarborough 647-341-2722
https://www.acctonline.ca/
Youth arts program/ youth leadership program / employment/ mental health
Canadian Somali Association of Toronto
https://csatoronto.ca
Celebrations / sporting events / heritage week
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
East Turkistan Association of Canada (Uyghur) – 647-300-2211
East Turkistan Association of Canada
News, events, community gatherings for the Uyghur community in Toronto
Eritrean Canadian Community Centre – 416-658-8580
https://eccctoronto.ca
1655 Dufferin St Unit 202 Toronto M6H 3L9
Settlement services / sports program / seniors program / summer program
Islamic Social Services and Resources Association – 416-767-9358/1531
https://www.issra.ca/
2375 St. Clair Ave W Toronto M6N 1K9
Programs for women, children and youth
Malvern Family Resource Centre – 416-284-4184
https://mfrc.org/
90 Littles Rd Toronto M1B 5E2
Serving the Malvern community / child, youth and family programs
Newcomer Women’s Services Toronto – 647-224-1371
https://www.newcomerwomen.org
355 Church St Suite 201 Toronto M5B 0B2 (head office)
Settlement services / learn English / employment program
Rexdale Community Hub – 416-741-3000 ext. 241 or 246
http://www.rexdalehub.org/
21 Panorama Crt Toronto M9V 4E3
Serving North Etobicoke / preschool to senior programs / settlement / career planning / job search / housing
South Asian Women’s Centre – 416-537-2276
https://www.sawc.org
800 Lansdowne Ave Unit 1 Toronto M6H 4K3
Settlement services / wellness group / senior’s group / violence against women program
Syrian Canadian Foundation – 647-784-2136
https://syriancanadianfoundation.ca
4230 Sherwoodtowne Blvd Mississauga L4Z 2G6
Natawasal / sawa / youth in skilled trades / women’s entrepreneur program / language training program / community shield regarding vaccinations / women in civic engagement
Thorncliffe Neighbourhood Organization – 416-467-0126
https://tno-toronto.org/
Multiple locations / programs for all ages / newcomers / employment and housing support
Tropicana Community Services – 416-439-9009
https://tropicanacommunity.org/
1385 Huntingwood Dr Toronto M1S 3J1
Culturally aware and supportive programs with a predominant focus on the Caribbean, Black and African communities of Toronto / camps / recreation
Woodgreen Community Services – 416-645-6000
https://www.woodgreen.org/
815 Danforth Ave Suite 100 Toronto M4J 1L2
Housing / seniors / child care / skill training / income tax / youth / employment / disability
Working Women Community Centre – 416-532-2824
https://www.workingwomencc.org
533A Gladstone Ave Toronto
M6H 3J1
Newcomer settlement / violence prevention and counselling / language instruction / food security / mentoring/tutoring program
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Child Care Fee Subsidy, City of Toronto – 416-392-5437
https://www.toronto.ca/community-people/employment-social-support/child-family-support/child-care-support/
Helps a family with the cost of licensed child care programs / waitlist, so apply as soon as possible / apply for a fee subsidy as soon as you are expecting a child
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Housing Stabilization Fund – City of Toronto
https://www.toronto.ca/
Click on ‘Community and People’ then click on ‘Financial and Employment Support.’ This fund provides money for emergency housing needs to people receiving financial assistance through Ontario Works or income support through the Ontario Disability Support Program (ODSP) in the city of Toronto. To apply, speak to your Ontario Works or ODSP caseworker.
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
Welcome Policy – Recreation Fee Subsidy, City of Toronto – 416-338-8888
https://www.toronto.ca/community-people/employment-social-support/child-family-support/welcome-policy-recreation-fee-subsidy/
Recreation fee subsidy to help Toronto residents access recreation programs / annual financial credit that can be used towards the cost of all FitnessTO memberships and recreation programs such as lessons, camps and after-school care programs offered by the City of Toronto
Halton Community Services Directory – 905-842-2486 ext. 221
https://hmcconnections.com/life-in-canada/
Various locations
Housing / healthcare / education / employment
Newcomers to Halton – in Halton 311 or 905-825-6000 or toll free 1-866-442-5866
https://www.halton.ca/
1151 Bronte Rd Oakville L6M 3L1
Settlement / employment
Settlement.org – online search service
https://services.settlement.org/en/oakville/
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
Halton Housing Help
https://www.halton.ca/For-Residents/Housing-Supports-and-Services/Housing/Halton-Housing-Help
Locations in Halton Hills, Milton, Oakville, Burlingto
Supports to help find safe and affordable housing
Wesley – 905-528-5629
https://wesley.ca/program/housing-services-halton/
Long-term, safe and stable housing alternatives
Halton Healthcare
https://www.haltonhealthcare.on.ca
Locations in Georgetown, Milton and Oakville
Halton Region Health Clinics – 905-825-6000 or 1-866-442-5866
https://www.halton.ca/For-Residents/Public-Health/Health-Clinics
Various types of regional health clinics / most require an appointment, others are walk-in
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Canadian Mental Health Association – Halton – Crisis 1-877-825-9011, Information and Referral 905-693-4270
https://halton.cmha.ca
Multiple branches across Canada
Counselling / treatment / peer support / education
Halton Healthcare
https://www.haltonhealthcare.on.ca/services_/28763/t28545-mental-health
Hospitals in Georgetown, Milton and Oakville
Emergency mental health services through the Emergency Dept. in each hospital
Halton Region – Mental Health
https://www.halton.ca/For-Residents/Public-Health/Mental-Health
Mental health resources for all ages
Canadian Mental Health Association – Halton – Crisis 1-877-825-9011, Information and Referral 905-693-4270
https://halton.cmha.ca/
Crisis services / counselling / treatment / support groups
Distress Centre – Halton – Burlington 905-681-1488, Halton Hills/Milton 905-877-1211, Hamilton 905-561-5800, Oakville 905-849-4541
https://www.dchalton.ca
Halton Police – 911, Kids Help Phone 1-800-668-6868, LGBT Youth Line text 647-694-4275, Trans Lifeline 1-877-330-6366
https://www.haltonpolice.ca/en/services-and-reporting/crisis-outreach-and-support.aspx
Mobile rapid response team / training
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
Halton Children’s Aid Society – 905-333-4441
https://haltoncas.ca
Provides service 24/7/365
Halton Region – LGBTQ+ – online resource
https://www.halton.ca/For-Residents/Sexual-Health/LGBTQ
Contact information for PFLAG Canada, Rainbow Health Ontario, The AIDS Network, Positive Space Network and Catie.
Pflag Canada – Halton – 1-888-530-6777 ext. 582
https://www.pflaghalton.ca/
Peer support / education / advocacy
Rainbow Health Ontario – Positive Space Network – 289-208-0886
https://www.rainbowhealthontario.ca/service-provider-directory/positive-space-network-halton-region/
504 Iroquois Shore Road Oakville L6H 3K4
Support for adults, children, youth / drop-in programs
ROCK (Reach Out Centre for Kids) – 24/7 905-878-9785
https://rockonline.ca/group/
Self-esteem / community connections / access to safe spaces
Halton Community Legal Services (Legal Aid Ontario) – 905-875-2069
https://www.haltonlegal.ca
700-400 Dorval Dr Oakville ON L6K 3V3
Helps low-income individuals with legal problems for free
Achev – Language Assessment Services – 905-949-0049 (different extensions for different locations)
https://www.languagepeelhalton.ca
Eligibility / assessment / referral to various options
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
HMC Connections – 289-795-8124 or 905-842-2486 ext. 271
https://hmcconnections.com/learn-english/
Free / LINC classes (Language Instruction for Newcomers to Canada)
Ontario Government
https://www.ontario.ca/page/adult-learning-english-second-language#section-0
Information about registering / language assessment centres / types of language training
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
2-1-1 Ontario – call 2-1-1 24/7
https://211ontario.ca/results/?searchLocation=Milton&topicPath=140&latitude=43.5182991&longitude=-79.8774042&l=W&pg=&agency=1
Newcomer employment programs
Achev
https://achev.ca/
Multiple locations in GTA – newcomer / youth / women / inclusion / employment services
Halton Connects – Employment Programs and Supports – 905-825-6000 ext. 2777
https://www.halton.ca/For-Residents/Employment-and-Financial-Assistance/Employment-Halton/Employment-Programs-and-Supports#
Free employment services and support / youth employment / short or long-term
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
Halton Hills Recreation Programs – online registration
https://www.haltonhills.ca/en/explore-and-play/recreation-programs.aspx
Skating / swimming / children’s programs / youth programs / seniors / fitness
Halton Region – Physical Activity
https://www.halton.ca/For-Residents/Public-Health/Nutrition-and-Physical-Activity/Physical-Activity
Links to municipal parks and recreation departments / botanical gardens / conservation areas
Oakville
https://www.oakville.ca/parks-recreation-culture/programs-activities/
Parks, recreation and culture / community events
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Halton Region – Low Income Program
https://www.halton.ca/For-Residents/Employment-and-Financial-Assistance/Low-Income-Program
Dental care emergencies / eyeglasses / medical supplies and equipment
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
Immigration Peel – online resource
https://www.immigrationpeel.ca/en/before-you-arrive/newcomer-services-in-peel-region.aspx
Housing / employment / education
Newcomer Centre of Peel – 905-306-0577
https://www.ncpeel.ca/
165 Dundas St W Suite 116 Mississauga L5B 2N6
Language training / employment / counselling
Settlement.org – online search service
https://services.settlement.org/en/peel/settlement-services/
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
Peel Region Help with Housing
https://www.peelregion.ca/housing/help/
Affordable housing options
Peel Region Housing and Social Support
https://www.peelregion.ca/housing-social-support/
Financial support and housing services
Immigration Peel – online resource
https://www.immigrationpeel.ca/en/living/housing.aspx
Housing support
Peel Public Health – 905-799-7700
https://www.peelregion.ca/health/index.htm
Finding a doctor / clinics / prenatal classes / etc.
Settlement.org – online search service
https://services.settlement.org/en/peel/community-health-centres/
No eligibility restrictions
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Canadian Mental Health Association – Peel – Crisis 905-278-9036 or 1-888-811-2222, Information 905-451-2123 or 1-877-451-2123
https://cmhapeeldufferin.ca
Multiple branches across Canada
Counselling / treatment / peer support / education
Central West Healthline – Community Mental Health Programs – online resource
https://www.centralwesthealthline.ca/listServices.aspx?id=10237
Multiple agencies listed with contact phone numbers
Where To Start – Crisis 905-278-9036, Intake 905-451-4655
https://wheretostart.ca
Tangerine Walk-in Councelling 85A Aventura Crt Mississauga L5T 2Y6
Mental health services for children and youth
Canadian Mental Health Association – Peel – 905-451-2123 or toll free 1-877-451-2123 Crisis support 24/7 905-278-9036 or toll free 1-888-811-2222
https://cmhapeeldufferin.ca/programs/24-7-crisis-support-peel/
De-escalate, stabilize and support those in mental health and addiction crisis
ConnexOntario – toll free 1-866-531-2600
https://www.connexontario.ca/Directory/Program/8202
Crisis intervention services (telephone and outreach) to people with mental illness or addiction who are in crisis
Distress Centres of Greater Toronto – Multilingual Distress Lines – 416-408-4357 (Toronto), 877-298-5444 (Caledon), 905-459-7777 (Brampton and Mississauga)
https://www.dcogt.com/multilingual-distress-lines/
Help is available in multiple languages
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Peel Crisis Resources – list of services and phone numbers
https://www.peelschools.org/documents/098e87c2-4fde-4960-bb4a-85107164e8c8/Peel%20Crisis%20Resources.pdf
Services for children and adults
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
Peel Children’s Aid Society – 905-363-6131
https://www.peelcas.org
Provides service 24/7/365
East Mississauga Community Health Centre – 905-602-4082 ext 455
https://eastmississaugachc.org/programs-services/community-social-support-programs/lgbttiqq2s
2555 Dixie Rd Unit 7 Mississauga L4Y 4YC
Support and social drop-ins / 1:1 support / primary health care / advocacy
Family Services of Peel – 905-453-5775
https://fspeel.org/services/counselling/lgbttqqiaap/
Help dealing with discrimination and bullying / abuse / “coming out” / family support
Pflag Canada – Peel – 1-888-530-6777 ext. 567
https://pflagpeelregion.ca/resources/
Online and telephone support / community resources
Rainbow Health Ontario – Peel – 905-890-5222
https://www.rainbowhealthontario.ca/service-provider-directory/associated-youth-services-of-peel/
160 Traders Boulevard East Mississauga L4Z 3K7
Family, child and youth programs / justice programs / education and training
North Peel & Dufferin Community Legal Services (Legal Aid Ontario) – 905-455-0160
https://www.northpeeldufferinjustice.ca
24 Queen St. E. Suite 700 Brampton L6V 1A3
Helps low-income individuals with legal problems for free
Achev – Language Assessment Services – 905-949-0049 (different extensions for different locations)
https://www.languagepeelhalton.ca
Eligibility / assessment / referral to various options
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
Ontario Government
https://www.ontario.ca/page/adult-learning-english-second-language#section-0
Information about registering / language assessment centres / types of language training
Peel District School Board
https://www.peelschools.org/linc
Multiple locations / registration information / eligibility information
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
Acces Employment – 905-454-2316 (Brampton), 905-361-2522 (Mississauga)
https://accesemployment.ca
44 Peel Centre Dr Suite 201 Brampton L6T 4B5 and 2085 Hurontario St Suite 210 Mississauga L5A 4G1
Find a job / employment services / programs for refugees / programs for women / programs for youth
Achev
https://achev.ca/
Multiple locations in GTA – newcomer / youth / women / inclusion / employment services
Newcomer Centre of Peel – 905-306-0577
https://www.immigrationpeel.ca/en/before-you-arrive/newcomer-services-in-peel-region.aspx
Multiple locations
Free services / assessment of skills and experience / resume preparation / training information
Active – Mississauga
https://anc.ca.apm.activecommunities.com/activemississauga/home
Music / fitness / computers
Brampton – Programs and Activities
https://www1.brampton.ca/EN/residents/Recreation/programs-activities/pages/welcome.aspx
Swimming / skating / youth / seniors / camp / fitness
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
Mississauga – Recreation and Sports
https://www.mississauga.ca/recreation-and-sports/
Skating / fitness / swimming / sports / camps / both registration required and drop-in
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
Peel Region
https://www.peelregion.ca/regional-government/about/
Financial help / various municipal services
Centre for Immigrant and Community Services
https://www.cicscanada.com/
Multiple locations in York
Employment / language training / food programs / children, youth, family, seniors’ services
Settlement.org – online search service
https://services.settlement.org/en/york/settlement-services/
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
Welcome Centre – 1-877-761-1155
https://www.york.ca/support/newcomer-services
Multiple locations in York
Housing / healthcare / employment / recreation
Settlement.org – online search service
https://services.settlement.org/en/york/settlement-services/
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
The Housing Help Centre – various phone numbers
https://www.shhc.ca/housing-help-york
Offices in Markham, Thornhill, Vaughan, Richmond Hill and Newmarket
Help to find and maintain affordable, safe housing
Welcome Centre – 1-877-761-1155
https://www.york.ca/support/newcomer-services
Multiple locations in York
Housing / healthcare / employment / recreation
Central Healthline – online resources
https://www.centralhealthline.ca/index.aspx?region=YorkRegion
Various healthcare options and topics
Health Information Line – Health Connection – 1-800-361-5653 or live chat
https://www.york.ca/health/health-information-line-health-connection
Public health nurses provide confidential information
York Region Health
https://www.york.ca/health
Sexual health clinics / children’s immunizations / prenatal education
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Canadian Mental Health Association – York – 1-866-345-0183
https://cmha-yr.on.ca
Multiple branches across Canada
Counselling / treatment / peer support / education
Central Healthline – Community Mental Health Programs – online resource
https://www.centralhealthline.ca/listServices.aspx?id=10237
Multiple agencies listed with contact phone numbers
York Region – Mental Health and Wellbeing – 1-800-361-5653
https://www.york.ca/health/health-professionals/mental-health-and-wellbeing
Early identification / referral / service delivery
CAMH – York – Community Crisis Response Service – toll free 1-855-310-COPE (2673)
https://www.camh.ca/en/health-info/crisis-resources#:~:text=York%20Region%3A,855%20310-COPE%20(2673)
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
York Regional Police – Crisis Resources – Call or text 9-8-8 any time to reach a trauma-informed, culturally affirmed specialist from anywhere in Canada
https://www.yrp.ca/en/community/Crisis-Resources.asp
Resources for children, family, seniors / LGBTQ / addictions
York Region Children’s Aid Society – 905-895-2318 or toll free 1-800-718-3850
https://www.yorkcas.org/
Provides service 24/7/365
Gay York Region – online resource
https://gayyorkregion.com
A central point of reference to all local LGBT services and resources in York Region
Pflag Canada – York – 1-866-YRPFLAG (977-3524)
https://pflagyork.ca
Programs / community resources / advocacy / training
Rainbow Health Ontario – York – 1-888-York-LGBT (1-888-967-5542)
https://www.rainbowhealthontario.ca/
Community Legal Clinic of York Region (Legal Aid Ontario) – 905-508-5018 toll free: 1-888-365-5226
https://www.clcyr.on.ca
21 Dunlop St. Suite 200 Richmond Hill L4C 2M6
Helps low-income individuals with legal problems for free
Achev – Language Assessment Services
https://achev.ca/service/language-assessment-services-york-durham-simcoe/
Eligibility / assessment / referral to various options
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
Ontario Government
https://www.ontario.ca/page/adult-learning-english-second-language#section-0
Information about registering / language assessment centres / types of language training
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
York Region District School Board
https://www2.yrdsb.ca/schools-programs/adult-learning/language-instruction-newcomers-canada-linc
Multiple locations / registration information / eligibility information
Acces Employment – 905-840-2660 (Markham) and 647-827-1241 (Newmarket)
https://accesemployment.ca
8500 Leslie St Suite 470 Markham L3T 7M8 and 1091 Gorham St Unit #302 Newmarket L3Y 8X7
Find a job / employment services / programs for refugees / programs for women / programs for youth
Achev
https://achev.ca/
Multiple locations in GTA
Newcomer / youth / women / inclusion / employment services
JVS Toronto – 416-787-1151
https://www.jvstoronto.org/find-a-job/newcomer-services/
9 locations in the GTA
Employment services / career counselling / recruitment services / disabilities programs / youth workshops
Welcome Centre – York Region – toll free 1-877-761-1155
https://www.jobskills.org/welcome-centre/#:~:text=Along%20with%20Job%20Skills%2C%20the,Enterprise%20for%20Canada%20(SEC)
Employment supports
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
Markham – Sports and Recreation Programs
https://www.markham.ca/wps/portal/home/recreation/programs
Vaughan – Recreation Programs
https://www.vaughan.ca/residential/recreation-programs-and-fitness/recreation-programs
Access the Recreation eGuide for information about all programs available
York Region – Recreation
https://www.york.ca/recreation
Subsidies for recreation programs / trails / physical activity
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
York Region – Regional Services
https://www.york.ca/york-region/regional-services
Social assistance / subsidies for recreation / various municipal services
Community Development Council Durham – 905-686-2661 or toll free 1-866-746-3696
https://www.cdcd.org/
Orientation / youth services / newcomer settlement services
Settlement.org – online search service
https://services.settlement.org/en/durham/settlement-services/
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
Welcome Centre – Ajax 289-482-1037 Pickering 905-420-3008 or toll free 1-877-761-1155
https://www.durhamimmigration.ca/en/moving-to-durham-region/welcome-centre-immigrant-services.aspx
Locations in Ajax and Pickering
Housing / healthcare / government services
Community Development Council Durham – 905-686-2661 or toll free 1-866-746-3696
https://www.cdcd.org/programs-and-services/
Housing Stability Program
Durham Region Housing Supports
https://www.durham.ca/en/living-here/housing-supports.aspx
Renter’s Toolkit to help search for and secure housing.
Settlement.org – online search service
https://services.settlement.org/en/durham/settlement-services/
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
Welcome Centre – Ajax 289-482-1037 Pickering 905-420-3008 or toll free 1-877-761-1155
https://www.durhamimmigration.ca/en/moving-to-durham-region/welcome-centre-immigrant-services.aspx
Locations in Ajax and Pickering
Housing / healthcare / government services
Durham Community Health Centre – Oshawa South 905-723-0036, Oshawa North 905-743-9960, Pickering 905-420-0333
https://www.durhamchc.ca/
Community-based primary care / wellness services / health education
Durham Region Health and Wellness
https://www.durham.ca/en/health-and-wellness/health-and-wellness.aspx
Information on RSV / immunizations and vaccines / prenatal / healthy lifestyles / list of local hospitals
Grandview Kids
https://grandviewkids.ca/
Various locations across Durham Region
Paediatric and rehabilitation services for children and youth with physical, communication and developmental needs
Lakeridge Health
https://www.lakeridgehealth.on.ca/en/aboutus/durham-ontario-health-team.asp
A collaborative group of organizations and patient, family and care partner advisors working in partnership to improve access and delivery of coordinated health services.
Rose of Durham – Young Parent Support Division – 905-432-3622 (Oshawa, main branch)
https://roseofdurham.com/
Various locations throughout Durham Region
Parenting programs, counselling, life skills, social drop-in programs, donation room services
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Canadian Mental Health Association – Durham – 1-833-456-4566
https://cmhadurham.ca
Multiple branches across Canada
Counselling / treatment / peer support / education
Durham Mental Health Services – Crisis 905-666-0483 or 1-800-742-1890
https://dmhs.ca
Community support / family support / peer support / seniors / various housing options
Lakeridge Health – Crisis 905-666-0483 or 1-800-742-1890
https://211ontario.ca/service/69813340/durham-mental-health-services-call-crisis-access-linkage-line/
Individuals 16 years and older / short-term crisis beds / short-term residential crisis beds for individuals in contact with the justice system
Ontario Shores – Crisis 1-800-263-2679
https://www.ontarioshores.ca/resources-support/other-service-providers/mental-health-supports-durham-region
Online resources / support for family and friends / support groups
Durham Mental Health Services – Crisis 905-666-0483 or 1-800-742-1890
https://dmhs.ca/cause/crisis-response/
Telephone support 24/7 / mobile crisis team / crisis beds / follow-up support
Durham Region Crisis Services – various 24-hour help lines listed
https://www.durham.ca/en/health-and-wellness/suicide-prevention.aspx
Suicide prevention / mobile crisis team
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Ontario Shores – Suicide crisis 9-8-8, 905-666-0483 or toll free 1-800-742-1890
https://www.ontarioshores.ca/crisis-services-and-hotlines
Contact information for rape crisis, children’s aid, suicide intervention, domestic violence, mental illness
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
Durham Children’s Aid Society – 905-433-1551
https://durhamcas.ca/
Provides service 24/7/365
Durham Immigration Portal – online resource
https://www.durhamimmigration.ca/en/living-here/lgbtq.aspx
Durham Region – 2SLGBTQI+ – 905-668-2020 toll free 1-800-841-2729
https://www.durham.ca/en/health-and-wellness/lgbtq.aspx
Durham Wellness Hub
https://durhamwellnesshub.ca/resource/lgbtq/
Online resource with contact information for multiple agencies
Gay Durham Region – online resource
https://gaydurhamregion.com
A central point of reference to all local LGBT services and resources in Durham Region
Pflag Canada – Durham – 905-231-0533
https://www.pflagdurhamregion.com/
Education / resources
Durham Community Legal Clinic (Legal Aid Ontario) – 905-728-7321 toll free: 1-888-297-2202
https://www.durhamcommunitylegalclinic.ca
200 John St. W. Unit B1 Oshawa L1J 2B4
Helps low-income individuals with legal problems for free
Achev – Language Assessment Services
https://achev.ca/service/language-assessment-services-york-durham-simcoe/
Eligibility / assessment / referral to various options
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
Durham District School Board
https://www.ddsb.ca/en/programs-and-learning/english-as-a-second-language.aspx
Multiple locations / registration information / eligibility information
Ontario Government
https://www.ontario.ca/page/adult-learning-english-second-language#section-0
Information about registering / language assessment centres / types of language training
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
Achev
https://achev.ca/
Multiple locations in GTA
Newcomer / youth / women / inclusion / employment services
Durham Immigration Portal – online information
https://www.durhamimmigration.ca/en/work-and-study/finding-a-job.aspx
Skill assessment and credentials / job search
Welcome Centre Immigrant Services – Durham Region – Ajax 289-482-1037 Pickering 905-420-3008 toll free 1-877-761-1155
https://www.durhamimmigration.ca/en/moving-to-durham-region/welcome-centre-immigrant-services.aspx
Resume support / job search / mentorship program
Ajax – Activities and Recreation Programs
https://www.ajax.ca/en/play-and-discover/activities-and-recreation-programs.aspx
Register and drop-in activities for all ages
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
Durham Region
https://www.durham.ca/en/health-and-wellness/low-cost-and-subsidized-recreation-programs.aspx
Low cost and subsidized recreation programs
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
Oshawa – Recreation Programs and Services
https://www.oshawa.ca/en/parks-recreation-and-culture/recreation-programs-and-services.aspx
Creative classes / sports / camps / swimming / youth programs
Resources for Exceptional Children and Youth
https://www.rfecydurham.com/resourceportal/camp-recreation/recreation/programs-in-community
Links to recreation programs in Ajax, Pickering, Whitby, Oshawa, Clarington, Scugog and Uxbridge
Whitby – Recreation Programs
https://www.whitby.ca/en/play/recreation-programs.aspx
Drop-in sports / swimming / camp / senior programs / skating
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Durham Region – Living with Low Income
https://www.durham.ca/en/living-here/living-with-low-income.aspx
Food supports / low-cost programs and services / financial relief / social assistance
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
211 Ontario North – 2-1-2
https://211north.ca/results/
Information on social, community, health and government services in Northern Ontario
Multicultural Centre – North Bay and District, Timmins and District – 705-495-8931 (North Bay), 705-221-8622 (Timmins)
https://www.nbdmc.ca/en/home and https://www.timminsmulticultural.ca/
100 Main St E North Bay P1B 1A8 and 330 2nd Ave Timmins P4N 8A4
Needs assessments / information and orientation / community connections / settlement workers in schools (SWIS) / social events / conversation circles / Settlement services via the Library Settlement Partnership (LSP) program in Parry Sound, Kirkland Lake and Temiskaming Shores are also available
Settlement.org – Online search service
https://services.settlement.org/en/sudbury/settlement-services/
Locations in Sudbury and Timmins
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
YMCA of Northeastern Ontario – Immigrant Services – 705-674-2324
https://www.ymcaneo.ca/immigrant-services/
10 Elm St Suite 132 Sudbury P3C 5N3
Employment / community programs / youth programs / immigrant services
211 Ontario North – 2-1-2
https://211ontario.ca/211-topics/housing/
Temporary housing / help searching for permanent housing
Settlement.org – online search service
https://services.settlement.org/en/sudbury/housing-assistance/
Locations in Sudbury and Timmins – housing assistance
North East Health Line – online resource
https://www.northeasthealthline.ca
Health care facilities / community supports / public health
Settlement.org – online resource
https://services.settlement.org/en/sudbury/community-health-centres/
Community health centres in northern Ontario
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Mental Health Services – Immigrants and Newcomers – online resource
https://www.ementalhealth.ca/Fraser/Immigrants-and-Newcomers/
Sudbury District
Professionals / facilities / support groups / counselling and therapy
Thunder Bay District Health Unit – 807-625-5900
https://www.tbdhu.com/
Various locations in the Thunder Bay – Geraldton area
Mental health in addition to various other health issues
Thunder Bay Regional – Health Sciences Centre – more info call 807-346-8300, in crisis call 807-346-8282 or 1-888-269-3100
https://tbrhsc.net/programs-services/mental-health-program/adult-mental-health-services/
980 Oliver Rd Thunder Bay P7B 6V4
Inpatient services / assessment / intervention team / community treatment team
Canadian Mental Health Association – Sudbury / Manitoulin – 24 hour crisis line 705-675-4760 or toll free 1-877-841-1101
https://sm.cmha.ca/mental-health/find-help/
127 Cedar St Sudbury
8:30 – 10 pm 7 days a week / no appointment necessary / or call the crisis line and someone will come to you
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
Yellow Brick House – 1-800-263-3247
https://www.yellowbrickhouse.org/
Crisis and support line / emergency shelter / services for women / services for children
Ontario Association of Children’s Aid Societies
https://www.oacas.org/childrens-aid-child-protection/locate-a-childrens-aid-society/
Name and contact number for Children’s Aid Societies for all parts of Ontario
NorthWest Healthline – online resource
https://www.northwesthealthline.ca/listservices.aspx?id=10455
Programs, services, or health care resources that provide specialized support for people who are LGBTQ+.
Passion Passport
https://passionpassport.com/sudbury-lgbtq-guide-canada/
Sudbury
Info on Sudbury’s LGBTQ+ scene
Thunder Bay District Health Unit – sexual health clinic 625-5900 or toll free 1-888-294-6630
https://www.tbdhu.com/2SLGBTQI#
SAGE (Sexuality and Gender Equity Working Group) to connect agencies and individuals / share resources / educational opportunities
Legal Aid Ontario
https://www.legalaid.on.ca/legal-clinics-list/#north
Locations in Bracebridge, Elliot Lake, Kenora, Kapuskasking, Little Current, Fort Frances, Moosonee, North Bay, Sault Ste. Marie, Sudbury, Thunder Bay, Timmins
Free legal services for people with low income / problems relating to basic needs: income, housing and human rights
Newcomer Legal Clinic – 807-346-7800
https://newcomerlegal.ca/
PACI Building, 401 Red River Rd Suite 3005A Thunder Bay P7B 1B4
Free legal support to newcomers living in Northwestern Ontario / services outside of Thunder Bay will be provided by phone or video / translators available
211 Ontario North – online resource
https://211north.ca/results/?searchLocation=Toronto&topicPath=119&latitude=43.74370500&longitude=-79.21473500
Links to Adult Learning Centres, LINC, YMCA, school boards for ESL instruction
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
Ontario government Adult Learning ESL – online resource
https://www.ontario.ca/page/adult-learning-english-second-language#locations
Contact information for all locations across the province
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
211 Ontario North – Searching for Newcomer Employment Programs – online resource
https://211north.ca/results/?searchLocation=Timmins&searchTerms=&latitude=48.4758208&longitude=-81.3304953&topicPath=123
Links to services in Sudbury, Timmins, North Bay
YES (Your Employment Service) – 705-476-3234
https://yesnorthbay.com/
149 Main St E North Bay P1B 1A9
Job listings / training / workshops / employment consultants
YMCA of Northeastern Ontario – 705-674-2324
https://www.ymcaneo.ca/immigrant-services/
10 Elm St Suite 132 Sudbury P3C 5N3
Employment services
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
City of Thunder Bay – to register 807-625-8463
https://www.thunderbay.ca/en/recreation/recreation-activities.aspx?_mid_=975
Community centres / walking trails / swimming / fitness / skating, etc.
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
Greater Sudbury – online resource
https://www.greatersudbury.ca/play/programs-and-activities1/
Seasonal play opportunities / day camps / fitness centres / register online
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
Catholic Centre for Immigrants (CCI Ottawa) – 613-232-9634
https://cciottawa.ca/programs-services/settlement-services/
219 Argyle Ave Ottawa K2P 1B8
Free / confidential / culturally sensitive / youth programs / file taxes / counselling / connect to other services
OCISO (Ottawa Community Immigration Services Organization) – 613-725-0202
https://ociso.org
959 Wellington St W Ottawa K1Y 2X5
Language assessment and classes / employment search / community connections / youth services
Settlement.org – online search service
https://services.settlement.org/en/ottawa/settlement-services/
Immigration and citizenship / legal / housing / employment / health / community / daily life / information translated into over 30 languages
Catholic Centre for Immigrants (CCI Ottawa) – 613-232-9634
https://cciottawa.ca/programs-services/welcome-house/
219 Argyle Ave Ottawa K2P 1B8
Helps search for long-term housing / helps negotiate with landlords / helps connecting with utilities
Matthew House Ottawa – 613-591-6681 ext. 8800
https://www.matthewhouseottawa.org
340 Legget Dr Door 53 Ottawa K2K 1Y6
Furniture bank
YMCA Newcomer Information Centre (NIC) – 613-695-2440
https://www.ymcaottawa-nic.ca 150 Isabella St Suite 201 Ottawa K1S 1V7
Housing support / employment / education / health / all free services
Ottawa Newcomer Health Centre – 613-691-0192 ext. 6002
https://onhc.ca/
219 Argyle Ave Ottawa K2P 1B8
Health care services / mental health / system navigation / language support
Somerset West Community Health Centre – 613-238-1220 or 613-688-1177 and press 1
https://www.swchc.on.ca/newcomer
Eccles and Rosemount branches
Multiple programs and services
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Canadian Mental Health Association – Ottawa – 24/7 call 1-866-531-2600, more info call 613-737-7791
https://ottawa.cmha.ca/
Community support services / concurrent disorder treatment program / dual diagnosis services
Ottawa Newcomer Health Centre – 613-691-0192
https://onhc.ca/
219 Argyle Ave Ottawa K2P 1B8
Mental health / system navigation / language support
Salus – Ottawa – 613-729-0123
https://www.salusottawa.org/
2000 Scott St Ottawa K1Z 6T2
Transitional rehabilitation / occupational therapy / recreation and wellness
Distress Centre Ottawa – 613-238-3311
https://www.dcottawa.on.ca/24-7-crisis-line/
You will be connected to the appropriate crisis team in your area
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
Suicide Prevention Ottawa – 613-729-1000
https://suicidepreventionottawa.ca
2675 Queensview Dr Ottawa K2B 8K2
Ontario Association of Children’s Aid Societies
https://www.oacas.org/childrens-aid-child-protection/locate-a-childrens-aid-society/
Name and contact number for Children’s Aid Societies for all parts of Ontario
Capital Pride – 613-680-3033
https://capitalpride.ca/community-resources/
403 Bank St Studio 2 Ottawa K2P 1Y6
Community organizations / employment services / housing and shelter / legal services / refugee and immigration resources / student resources / trans, non-binary and women’s resources
Youth Services Jeunesse – 24/7 crisis line 613-260-2360
https://www.ysb.ca/for-youth/youth-engagement/spectrum-lgbtq-community-youth-group/
147 Besserer St Ottawa K1N 6A7
Support for challenges such as depression, anxiety, suicide / supports to navigate mental health, housing and educatio
Community Legal Services of Ottawa – South 613-733-0140, Downtown 613-241-7008, West 613-596-1641
https://www.clsottawa.ca/
3 locations
Free legal services for persons with low income and living in Ottawa / telephone interpretation in over 200 languages / housing / income assistance / refugee law / employment and work / health and disability
Legal Aid Ontario – 613-562-5600
https://www.legalaid.on.ca/legal-clinics-list#s-east or https://www.uottawa.ca/faculty-law/common-law/community-legal-clinic
538-540 King Edward Ave Ottawa K1N 6N5
Free legal services for people with low income / problems relating to basic needs: income, housing and human rights
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
Ontario government Adult Learning ESL – online resource
https://www.ontario.ca/page/adult-learning-english-second-language#locations
Contact information for all locations across the province
Ottawa ESL Schools – 613-594-5773
https://www.eslottawa.com
St. Patrick’s Adult School 290 Nepean St Ottawa K1R 5G3
Free ESL and computer classes
Ottawa-Carleton District School Board – 613-239-2737
https://www.ocdsb.ca/continuing_education/english_as_a_second_language__language_instruction
ESL and LINC classes offered on-line and in person / free childcare available
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
Catholic Centre for Immigrants – 613-232-9634
https://cciottawa.ca/programs-services/employment-services/
219 Argyle Ave Ottawa K2P 2H4
Resumes / cover letters / job searches / workshops / e-newsletter
World Skills Employment Centre – 613-233-0453 ext. 300
https://ottawa-worldskills.org
237 Argyle Ave Ottawa K2P 1B8
Requires Canadian Language Benchmark Level 5 and above / job search training and support / connect newcomers to employers
Active Newcomer Youth Ottawa – online resource
https://anyottawa.com
Summer leagues / volunteer opportunities / soccer / podcasting
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
YMCA National Capital Region – contact information online for various locations
https://www.ymcaottawa.ca/employment-immigrant-services/immigrant-services/new-beginnings/
Youth programs / health and fitness / camps / employment services / housing services
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
Caledon Community Services – 905-584-2300
https://ccs4u.org/
55 Healey Rd Unit 10 Bolton L7E 5A2
Health / jobs / social activities
County of Simcoe – Immigration – online information
https://immigration.simcoe.ca/welcome/feeling-welcome/services-for-new-immigrants
Contact addresses for Barrie and Bradford
Newcomer Resource Guide / connect with programs and services in Simcoe County
Polycultural Immigrant and Community Services – 416-583-3800
https://www.polycultural.org/
15 Brenda Blvd #102-103 Orangeville L9W 3Y5
Resettlement / employment / language / youth / seniors / refugees
Welcome Centre – Immigrant Services – Collingwood – 289-841-3045 toll free 1-877-761-1155
https://welcomecentre.ca
50 Hume St Collingwood L9Y 1V2
Mobile outreach unit for Simcoe County (under Locations) / settlement support / employment / language assessment
County of Simcoe – Services for Newcomers
https://www.simcoe.ca/ChildrenandCommunityServices/Documents/LIP/LIP-SettlementBrochure-English.pdf
Needs assessment and referral to housing services
Newcomer Resource Guide – Simcoe County – online resource
https://www.simcoe.ca/ChildrenandCommunityServices/Documents/Newcomer%20Resource%20Guide%202020-FINAL.pdf
Housing information
YMCA of Simcoe/Muskoka – Immigrant Services
https://ymcaofsimcoemuskoka.ca/immigrant-services/
Information on housing
Dufferin Child & Family Services (DCAFS) – 519-941-1530
https://dcafs.on.ca/
655 Riddell Rd Orangeville L9W 4Z5
Child and youth mental health / developmental support services / behaviour supports / child welfare
Newcomer Resource Guide – Simcoe County – online resource
https://www.simcoe.ca/ChildrenandCommunityServices/Documents/Newcomer%20Resource%20Guide%202020-FINAL.pdf
Find a doctor / special needs / community and public health
YMCA of Simcoe/Muskoka – Immigrant Services
https://ymcaofsimcoemuskoka.ca/immigrant-services/
Fitness programs / health management
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Barrie and Community – Family Health Team – 705-726-4225 ext. 2611 or 2612
https://barriefht.ca/mental-health/
Various clinics in Barrie each serving a specific need
Depression / anxiety / stress / grief and loss / relationship issues
Georgian Bay Family Health Team – walk-in only
https://gbfht.ca/
186 Erie St Suite 100 Collingwood L9Y 4T3
After hours clinic / mental health and physical health
Simcoe County Mental Health – Catholic Family Services of Simcoe County – 705-726-2503 or toll free 1-888-726-2503
https://cfssc.ca/services/individual-counselling/mental-health/
Locations in Barrie, Bracebridge, Bradford, Collingwood, Huntsville, Midland, Orillia
Newcomer counselling and outreach services / youth services
Canadian Mental Health Association Simcoe County – 705-728-5044 or toll free 1-888-893-8333
https://cmhastarttalking.ca/youth-3/crisis-services/
24/7 support for individuals / mental health, addiction and suicide prevention / resources and community info / youth options for under 16
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
Ontario Association of Children’s Aid Societies
https://www.oacas.org/childrens-aid-child-protection/locate-a-childrens-aid-society/
Name and contact number for Children’s Aid Societies for all parts of Ontario
Gilbert Centre – 705-722-6778
https://gilbertcentre.ca
80 Bradford St Suite 525 Barrie L4N6S7 (serving the Simcoe Muskoka area)
Social connections and support / health services / safe spaces
North Simcoe Muskoka Healthline – online resource
https://www.nsmhealthline.ca/listServices.aspx?id=10455
Information for Barrie, Orillia, Collingwood, Midland, Muskoka
Programs, services, or health care resources that provide specialized support for people who are LGBTQ+.
Legal Aid Ontario – 705-326-6444
https://www.legalaid.on.ca/legal-clinics-list/#s-nor
Main office in Orillia with satellite offices in Barrie, Collingwood, Midland, Haliburton, etc.
Free legal services for people with low income / problems relating to basic needs: income, housing and human rights
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
County of Simcoe – online resource
https://www.simcoe.ca/childrenandcommunityservices/documents/lip/lip-settlementbrochure-english.pdf
Brochure provides information on learning English in Bradford, Simcoe/Muskoka, Collingwood, Orillia, Georgian College and Simcoe County District School Board.
Ontario government Adult Learning ESL – online resource
https://www.ontario.ca/page/adult-learning-english-second-language#locations
Contact information for all locations across the province
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
Upper Grand District School Board Continuing Education – 519-938-9447 (Orangeville)
https://www.ugdsb.ca/o/cep/page/skills-upgrading-program
Free / learners must have a minimum CLB level 6 (speaking and listening) / leads to high school credits, post-secondary education or employment
County of Simcoe – online resource
https://www.simcoe.ca/childrenandcommunityservices/documents/lip/lip-settlementbrochure-english.pdf
Referrals to community employment agencies in Bradford, Simcoe/Muskoka, Collingwood, Wasaga Beach, Orillia, Barrie, etc.
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
Settlement.org – online resource
https://settlement.org/ontario/community/sports-and-recreation/
Recreation centres in your area / summer programs for kids / winter activities
YMCA of Simcoe/Muskoka – Immigrant Services
https://ymcaofsimcoemuskoka.ca/immigrant-services/
Fitness programs / swimming and aquatics
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
Central Eastern Ontario Translation & Interpretation Services – 613-968-1065
https://www.ceotis.ca/
345 College St. E. Unit 2 Belleville K8N 5V7
Translation and interpretation services
Kingston Community Health Centres – 613-544-4661 ext. 5111
https://kchc.ca/weller-avenue/immigrant-services/
Community connections / housing / education / language assessment and referral
New Canadians Centre – Peterborough 705-743-0882
https://nccpeterborough.ca/get-help/immigrationandsettlement/
221 Romaine St Peterborough K9J 2C3
Resettlement assistance for Joint and GAR (Government Assisted Refugees) / Settlement Workers in Schools (SWIS) / short term settlement assistance / language assessment and referral
Quinte Immigration Services – 613-968-1065
https://www.quinteimmigration.ca/
345 College St. E. Unit 2 Belleville K8N 5V7
Direct settlement support / community information and referrals / informative workshops on a variety of topics / social and recreational activities to connect clients to their peers and local community
Quinte Local Immigration Partnership – 613-968-1065
https://www.quintelip.ca/
345 College St. E., Unit 2 Belleville K8N 5V7
Programs for newcomers (e.g. women’s circle) and for employers (e.g. toolkit for hiring newcomers, education sessions)
Settlement.org – online resource
https://services.settlement.org/en/
Find community services in all parts of Ontario / immigration and citizenship / housing / health / employment / education / community / legal services
Housing Resource Centre – 705-743-2272
https://www.ccrc-ptbo.com/housing-resource-centre/
540 George St N Peterborough K9H 3S2
Vacancy listings / housing help drop-in / community education
Settlement.org – online resource
https://services.settlement.org/en/
Find community and housing services in all parts of Ontario
United Counties of Prescott and Russell – 613-675-4661 or toll free 1-800-667-6307
https://en.prescott-russell.on.ca/
Aims to provide affordable and suitable housing to those eligible for rent geared to income
Belleville and Quinte West Community Health Centre – 613-962-0000 (Belleville), 613-965-0698 (Trenton)
https://www.bqwchc.com
161 Bridge St. W. Belleville K8P 1K2 and 69 Catherine Street Trenton K8V 5K9
Primary health care / oral health / community programs and services / referrals to a range of non-clinical services at the Centre and in the community
Kingston Community Health Centre – 613-544-4661 ext. 5111
https://kchc.ca/weller-avenue/immigrant-services/
837 Princess St Suite 201 Kingston
Funded by IRCC and the Ontario government
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Canadian Mental Health Association (Hastings Prince Edward Branch) – 613-967-4734
https://cmha.ca/news/branches/hastings-prince-edward-branch/
250 Sidney Street Suites 101/201 Belleville K8P 3Z3
Crisis support / how to get mental health help for self or others / workplace mental health
eMentalHealth.ca – online resource
https://www.ementalhealth.ca/Peterborough-County/Immigrants-and-Newcomers/index.php?m=heading&ID=278
Numerous links and contact information to various publicly funded free services for newcomers in the area of mental health
Peterborough Public Health – 705-743-1000
https://www.peterboroughpublichealth.ca/your-health/healthy-living-and-eating/mental-health/
185 King Street, Peterborough, ON K9J 2R8
The Lifeline – online resource
https://thelifelinecanada.ca/ontario-crisis-centres/
Contact numbers for distress centres across Ontario
The Roc – 613-476-1462
https://theroc.ca/
299 Main St. Picton K0K 2T0
Inclusive, wrap-around services and programs for youth
Wellness and Emotional Support – online support
https://wesforyouthonline.ca/
E-counselling / in crisis now / refer someone
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
The Lifeline – online resource
https://thelifelinecanada.ca/ontario-crisis-centres/
Contact numbers for distress centres across Ontario
Wellness and Emotional Support – online support
https://wesforyouthonline.ca/
E-counselling / in crisis now / refer someone
Ontario Association of Children’s Aid Societies
https://www.oacas.org/childrens-aid-child-protection/locate-a-childrens-aid-society/
Name and contact number for children’s aid societies for all parts of Ontario
Hastings Prince Edward Public Health – online resource
https://www.hpepublichealth.ca/2slgbtqi/
Info lines / local youth groups / websites / clinics
Pflag Canada – Peterborough – 888-530-6777 ext. 583
https://pflagpeterborough.com
Provides support, education, and resources on issues of sexual orientation and gender identity
Rainbow Service Organization – contact form online
https://www.rainbowservice.org
Resources / supports / places to go / things to do
TransFamily Kingston – online resource
https://transfamilykingston.com
Help with resources / links to multiple activities / in person and virtual / connections to community
Legal Aid Ontario
https://www.legalaid.on.ca/legal-clinics-list/#east
Locations in Belleville, Coburg, Cornwall, Hawkesbury, Kingston, Peterborough
Free legal services for people with low income / problems relating to basic needs: income, housing and human rights
Central Eastern Ontario Translation & Interpretation Services – 613-968-1065
https://www.ceotis.ca/
345 College St. E. Unit 2 Belleville K8N 5V7
Translation and interpretation services
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
Language Assessment Services – 613-453-8144
https://www.languageassessment.ca
837 Princess St Unit 201 Kingston K7L 1G8
English and French language placement assessments required for government-funded adult ESL programs
Loyola School of Adult & Continuing Education – 613-966-9210 (Belleville), 613-544-3361 (Kingston), 613-965-5840 (Trenton), 613-476-9685 (Picton)
http://learningatloyola.ca/
Locations in Belleville, Kingston, Trenton and Picton – ESL/LINC program / continuing education
New Canadians Centre – Peterborough 705-743-0882
https://nccpeterborough.ca/get-help/english-learning/
221 Romaine St Peterborough K9J 2C3
Language assessment and referral / English classes / conversation groups / English in the workplace / public speaking training
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
Settlement.org – 613-547-2012
https://services.settlement.org/en/kingston/settlement-services/kingston-literacy-skills-language-instruction-for-newcomers-to-canada-linc/
104-16 Bath Rd Kingston K7L 1C4
Language assessment / English classes for newcomers / childminding program available
Community Employment Services – 613-966-0205
https://loyalistces.ca/about-us/
54 Dundas St. E. Belleville K8N 1B8 cesbelleville@loyalistcollege.com
Employment services / assistance with resumes / job search / access to employment programs / partnerships with employers
Fleming Muskoka-Kawarthas Employment Services – 1-866-353-3536
https://flemingemploymenthub.ca/
Support with job search, employability skills, education and training, etc.
New Canadians Centre – Peterborough 705-743-0882
https://nccpeterborough.ca/get-help/english-learning/
221 Romaine St Peterborough K9J 2C3
Employment information and referral / employment planning
Settlement.org KEYS Employment and Newcomer Services – 613-546-5559
https://services.settlement.org/en/kingston/settlement-services/keys-employment-and-newcomer-services-settlement-program/
182 Sydenham St N Kingston K7K 3M2
Language and skills training to help facilitate employment / job search / employment counselling / networking
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
City of Kingston Recreation Programs – 613-546-0000
https://www.cityofkingston.ca/residents/recreation/programs
Drop-in programs / swimming / fitness classes / skating
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
New Canadians Centre – Peterborough – 705-743-0882
https://nccpeterborough.ca
221 Romaine St Peterborough K9J 2C3 (another location in Cobourg)
Swimming / conversation groups / zumba / cooking classes
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
City of Hamilton – Settlement Services for Newcomers – 905-546-2489
https://www.hamilton.ca/people-programs/new-hamilton/settlement-services-newcomers
City Hall 71 Main St W Hamilton L8P 4Y5
Settlement services / housing / healthcare / help finding a job
Settlement.org – online resource
https://services.settlement.org/en/
Find community services in all parts of Ontario / immigration and citizenship / housing / health / employment / education / community / legal services
YMCA Newcomer Information Centre – St Catharines 905-684-3500 or Niagara Falls 289-296-8400
https://ymcaofniagara.org/programs/immigrant-services/newcomer-information-centre-nic/
285 Bunting Rd St. Catharines L2M 7T9 and 8123 Lundys Lane Niagara Falls L2H 1H3
All settlement services
Hamilton (Housing Help Centre of Hamilton) – 905-526-8100
https://www.hamilton.ca/people-programs/new-hamilton/housing-newcomers
119 Main Street E, Hamilton
Non-profit social service agency to support people with low incomes to find suitable housing
Settlement.org – online resource
https://services.settlement.org/en/
Find community and housing services in all parts of Ontario
Wesley – 905-528-5629
https://wesley.ca/program/housing-services-halton/
Long-term, safe and stable housing alternatives
Refuge: Hamilton Centre for Newcomer Health – 905-526-0000
https://newcomerhealth.ca
183 Hughson St (lower level) Hamilton L8N 2B6
Primary care / specialty services / mental health support
YMCA Newcomer Information Centre – St Catharines 905-684-3500 or Niagara Falls 289-296-8400
https://ymcaofniagara.org/programs/immigrant-services/newcomer-information-centre-nic/
285 Bunting Rd St. Catharines L2M 7T9 and 8123 Lundys Lane Niagara Falls L2H 1H3
Health and all other settlement services
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Niagara Folk Arts Multicultural Centre – online chat
https://www.folk-arts.ca/programs/mental-health
1:1 counselling / chat line / group sessions / art therapy
Refuge: Hamilton Centre for Newcomer Health – 905-526-0000
https://newcomerhealth.ca
183 Hughson St (lower level) Hamilton L8N 2B6
Primary care / specialty services / mental health support
The Lifeline – online resource
https://thelifelinecanada.ca/ontario-crisis-centres/
Contact numbers for distress centres across Ontario
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Newcomers in Hamilton – service directory
https://newcomersinhamilton.ca/crisis-intervention/
Information for assaulted women / addictions / sexual assault / fem’aide / kids help phone line
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
The Lifeline – online resource
https://thelifelinecanada.ca/ontario-crisis-centres/
Contact numbers for distress centres across Ontario
Ontario Association of Children’s Aid Societies
https://www.oacas.org/childrens-aid-child-protection/locate-a-childrens-aid-society/
Name and contact number for children’s aid societies for all parts of Ontario
Hamilton Family Health Team – online resource
https://www.hamiltonfht.ca/en/managing-my-health/LGBTQ.aspx
Links to crisis support / links to services and groups in Hamilton and area / services for LGBTQ newcomers / information websites
Rainbow Health Ontario – 905 688-2558 ext 0
https://www.rainbowhealthontario.ca/service-provider-directory/rainbow-niagara-lgbtq-services-at-quest-community-health-centre/
145 Queenston Street St. Catharines L2R 2Z9
Primary health care / mental health support and counselling / assessment and referral
Legal Aid Ontario
https://www.legalaid.on.ca/legal-clinics-list/#south
Locations in Hamilton, Niagara
Free legal services for people with low income / problems relating to basic needs: income, housing and human rights
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
YMCA Newcomer Information Centre – St Catharines 905-684-3500 or Niagara Falls 289-296-8400
https://ymcaofniagara.org/programs/immigrant-services/newcomer-information-centre-nic/
285 Bunting Rd St. Catharines L2M 7T9 and 8123 Lundys Lane Niagara Falls L2H 1H3
All settlement services including language assessment and classes
YMCA of Niagara – 905-684-3500
https://ymcaofniagara.org/programs/immigrant-services/newcomer-information-centre-nic/
285 Bunting Rd St. Catharines L2M 7T9
Employment / language assessment and classes / health / legal services / social services / housing
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
City of Hamilton
https://www.hamilton.ca/things-do/recreation/programs/registered-programs
Adapted and inclusive programs / drop-in programs / outdoor programs / older adult programs / youth programs
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
St. Catharines Recreation Programs – 905-688-5600
https://www.stcatharines.ca/en/recreation-and-leisure/recreation-programs.aspx
Swimming lessons / drop-in programs / outdoor programs
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax
City of London – online resource
https://london.ca/immigration/moving-immigration/after-you-arrive/settlement-services-london-ontario
Information on various settlement organizations across London
Community Navigator – 519-808-0588
https://library.middlesex.ca/community-navigator
Connect with organizations that assist with housing, employment, education, mental health, assistance with documentation, etc.
Immigrant Services Guelph-Wellington – 519-836-2222
https://is-gw.ca/
104 Dawson Rd #2 Guelph N1H 1A6
Language assessment / employment / community connections / translation and interpretation services
London Cross Cultural Learner Centre – 519-432-1133
https://www.lcclc.org/settlement-programs
505 Dundas St London N6B 1W4
Offers services for Government Assisted Refugees (GARs) for up to six weeks upon arrival in London
Mennonite Community Services – 226-544-0380
https://www.mcson.org/programs/newcomer-and-settlement-services/
Aylmer Resource Centre 16 Talbot St E Aylmer N5H 1H4
Newcomer and settlement services / employment / thrift store / programs for women and children
Settlement.org – online resource
https://services.settlement.org/en/
Find community services in all parts of Ontario / immigration and citizenship / housing / health / employment / education / community / legal services
Housing Information Services – 519-254-4824 or 519-977-5570
https://www.hiswindsor.ca
3450 Ypres Ave Suite 200 Windsor N8W 5K9 and 2363 Union Street Windsor, ON, N9B 3S8
Provides affordable, appropriate and suitable rental housing options to vulnerable consumers in Windsor & Essex County
London Cross Cultural Learner Centre – 519-432-1133
https://www.lcclc.org/settlement-programs
505 Dundas St London N6B 1W4
Offers services for Government Assisted Refugees (GARs) for up to six weeks upon arrival in London
Settlement.org – online resource
https://services.settlement.org/en/
Find community and housing services in all parts of Ontario
HealthLine.ca – online resource
https://www.wwhealthline.ca/listServices.aspx?id=10566
Extensive list of immigrant, newcomer and refugee services in the Waterloo Wellington region
London InterCommunity Health Centre – 3 locations
https://lihc.on.ca/programs/newcomers-clinic/
Site locations on Dundas, Huron and Argyle in London
Early health assessments for newcomers / providing acute care for newcomers
VON Immigrant Health Clinic – 1-855-419-5200
https://von.ca/en/von-care/immigrant-health-clinic
Locations across the province
Newcomers can get their immediate primary health-care needs met / connect to a long-term primary care provider
Dental
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Carizon – 519-743-6333
https://www.carizon.ca/community-services/refugees-newcomers/
645 Westmount Road E Kitchener N2E 3S3
Trauma counselling / children’s mental health / individual and group counselling / community services
The Lifeline – online resource
https://thelifelinecanada.ca/ontario-crisis-centres/
Contact numbers for distress centres across Ontario
Wellington-Dufferin-Guelph Public Health – 519-822-2715 or toll free 1-800-265-7293
https://wdgpublichealth.ca/your-health/mental-health-and-well-being
Guelph and Fergus locations
Canadian Mental Health Association – 519-433-2023 or 1-866-933-2023
https://cmhatv.ca/find-help/crisis-access-services/
648 Huron St London
Walk in/in person options / phone options / mobile crisis responses
Kids Help Phone – 1-800-668-6868
https://kidshelpphone.ca
24/7 mental health support for kids, teens, young adults / self-injury / suicide / school / safety / self-care / 2SLGBTQ
Suicide Crisis Helpline – 9-8-8
https://988.ca/
24 hours a day, every day of the year / for yourself or someone else
The Lifeline – online resource
https://thelifelinecanada.ca/ontario-crisis-centres/
Contact numbers for distress centres across Ontario
Windsor Women Working with Immigrant Women – 519-915-5588 ext 199
https://www.wwwwiw.org/crisis-counselling/
Crisis counselling / 1:1, family and group counselling / distress and trauma
Ontario Association of Children’s Aid Societies
https://www.oacas.org/childrens-aid-child-protection/locate-a-childrens-aid-society/
Name and contact number for children’s aid societies for all parts of Ontario
Life Spin – 519-438-7983
https://www.lifespin.org/lgbtq
866-A Dundas St London N5W 2Z7
Links to various support and recreational activities
Rainbow Health Ontario – 519-266-3574
https://www.rainbowhealthontario.ca/service-provider-directory/counselling-bruce-county/
616 Market Street Port Elgin N0G 2T0
Connecting with an appropriate therapist
Windsor Pride Community – 519-946-4740
https://www.windsorpride.com/get-help/local-resources-matrix/
1770 Langlois Ave Windsor N8X 4M5
Links to multiple 2SLGBTQIA friendly services
Legal Aid Ontario
https://www.legalaid.on.ca/legal-clinics-list/#south
Locations in Guelph, Kitchener, London, Windsor
Free legal services for people with low income / problems relating to basic needs: income, housing and human rights
Centre for Canadian Language Benchmarks – online resource with addresses
https://www.language.ca/resourcesexpertise/for-language-learners/#1473771803983-0f2b7a24-0d0f
Language assessment and referral centres across the province in both English and French, funded by IRCC
London Cross Cultural Learner Centre – 519-432-1133
https://www.southwesthealthline.ca/displayservice.aspx?id=16136
505 Dundas St London N6B 1W4
Language assessment and referral services for government-funded adult ESL classes
Remote Interpretation Ontario (RIO) – 1-888-278-8007
https://accessalliance.ca/access-alliance-language-services/our-language-services-solutions-without-borders/remote-interpretation-ontario-network-r-i-o-network/
languages@accessalliance.ca
Enables access to interpretation services 24/7, over phone, mobile device or computer
Settlement.org YMCA of Southwestern Ontario – 519-907-0025
https://services.settlement.org/en/london/english-classes-and-language-assessment/ymca-of-southwestern-ontario-language-skills-program-london-wonderland-rd-n/
735 Wonderland Rd N Unit 207 London N6H 4L1
Language instruction for newcomers
Upper Grand District School Board Continuing Education – 519-836-7280 ext 624 (Guelph)
https://www.ugdsb.ca/o/cep/page/skills-upgrading-program
Free / learners must have a minimum CLB level 6 (speaking and listening) / leads to high school credits, post-secondary education or employment
City of London – online resource
https://london.ca/immigration/work/employment-support
Help finding a job in London / job search resources specifically for newcomers / employment services for people with disabilities
Unemployed Help Centre of Windsor – 519-944-4900
https://www.uhc.ca/newcomers/
6955 Cantelon Dr Windsor N8T 3J9
Ready to Work Program / computer and workplace skills training
Canadian Tire Jumpstart – online resource
https://jumpstart.canadiantire.ca/
Information and application for Individual Child Grants to help families in financial need cover the costs of participating in sport and recreation
City of London Recreation Programs – 519-661-5575
https://london.ca/living-london/recreation/programs-courses-registration
Swimming lessons / day camps / art classes / seniors’ events
EarlyON Child and Family Centres – online information with addresses
https://www.ontario.ca/page/find-earlyon-child-and-family-centre
Enter address to find nearest EarlyOn Centre
Windsor-Essex County Recreation Programs
https://www.wechu.org/physical-activity-and-sedentary-behaviour/free-or-low-cost-summer-recreation-programs
EarlyON Child and Family Centres / school board day camps / summer
Assistive Devices Program, Government of Ontario
https://www.ontario.ca/page/assistive-devices-program
Get help paying for equipment and supplies through the Assistive Devices Program
Canada Child Benefit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html
Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA) / tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age
Canadian Dental Care Plan
https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html
See if you are eligible / apply / services that are covered
Government of Canada – online resource
https://ircc.canada.ca/english/newcomers/services/index.asp
Enter postal code to find service provider organizations / job search / language assessment / housing / community services
GST/HST Credit, Government of Canada
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html
The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset the GST or HST that they pay
Healthy Smiles Ontario – 1-844-296-6306
https://www.ontario.ca/page/services-covered-by-healthy-smiles-ontario
How to enrol / what services are covered
Ontario Energy Board (Low Income Energy Assistance Program and Ontario Electricity Support Program)
https://www.oeb.ca/
Click on ‘Help on your bill’.
Ontario Government (Financial Assistance Programs)
https://www.ontario.ca/
Click on ‘Topics’ then ‘Home and Community’ then ‘Communities’ then ‘Social Assistance’ for Ontario Works and ODSP.
Ontario Trillium Benefit, Government of Ontario
https://www.ontario.ca/page/ontario-trillium-benefit
Tax-free payment that helps low-to moderate income Ontario residents pay for energy costs, sales and property tax